Privacy Policy

Last Updated: January 2024

Introduction

This Privacy Policy explains how storm-trail collects, uses, discloses, and safeguards your information when you visit our website or use our vehicle rental services. We are committed to protecting your privacy and ensuring your personal data is handled responsibly and in compliance with applicable Australian privacy laws.

Information We Collect

We may collect information about you in various ways. The information we may collect includes:

Personal Data

When you make a booking or enquiry, we collect personally identifiable information such as:

• Full name and contact details
• Email address
• Driving licence information
• Payment card details (processed securely through our payment provider)
• Rental preferences and vehicle selections

Usage Data

We automatically collect certain information when you visit our website, including:

• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• IP address and general location data

How We Use Your Information

We use the information we collect to:

• Process and manage your vehicle rental bookings
• Communicate with you about your reservations and enquiries
• Send you relevant information about our services and special offers (with your consent)
• Improve our website and customer experience
• Comply with legal obligations and protect our rights
• Prevent fraud and enhance security

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist in our operations (payment processors, IT support)
• Insurance providers when required for rental coverage
• Law enforcement or government agencies when required by law
• Professional advisors such as lawyers and accountants

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and access controls. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Rental records are typically retained for seven years in accordance with Australian business record-keeping requirements.

Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt out of marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about our cookie practices, please refer to our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any website you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Email: [email protected]
Address: 42 Harbour Street, Sydney NSW 2000, Australia